MGM Crafts Terms of Purchase

Welcome to MGM Crafts Terms of Purchase—review our order, payment, delivery & return policies for custom crafts (including challenge coins, lapel pins, and medals). These terms apply to all orders placed through our website or via direct contact.

1. Scope of Application

These Terms of Purchase apply to all custom product orders placed via MGM\’s official website. By submitting an order, you agree to these terms; modified versions (posted on the site) apply to new orders.

2. Order Process

2.1 Submit accurate order details (specs, address); incorrect info may cause delays.

2.2 Order is confirmed only after you receive our email & complete payment within 3 business days.

2.3 Cancel before production: full refund; after production: 30% fee deducted.

3. Payment

3.1 Pay via PayPal, bank transfer, or credit card (USD only).

3.2 Pay within 3 days of confirmation; late payment may cancel the order.

3.3 Orders > $1000: 50% deposit; balance due before shipping.

4. Production & Delivery

4.1 Production: 7-15 business days (specified in confirmation email).

4.2 Ship via DHL/FedEx/UPS; shipping cost is your responsibility.

4.3 Tracking number provided; risk transfers to you after shipping.

5. After-Sales

5.1 Inspect within 3 days; report issues with photos/videos for resolution.

5.2 No service for damage from use/modifications, or late reports.

5.3 Re-production (our fault: free) or refund (processed in 3 days).

6. Contact

Email: info@mgmcrafts.com