Privacy Policy

Last updated: April 20, 2026

Effective date: April 20, 2026

This Privacy Policy describes how MGM Crafts (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website [mgmcrafts.com], place an order, or use our custom craft services, including custom challenge coins, emblems, medals, patches, buckles, and related products.

By accessing our website or engaging with our services, you agree to the practices described in this policy. If local law provides greater protection, that law shall apply.

1. Information We Collect

We collect the following information to process orders, provide custom services, and improve your experience:

1.1 Identity & Contact Information

Full name
Email address
Phone number (used only for urgent order updates)
Shipping address (used solely for delivery)

1.2 Order & Custom Design Information

Design files, logos, artwork, text, size specifications, and reference materials
Quotation records, design feedback, and payment confirmations

1.3 Website Usage Information

Device type, IP address, browser type, and browsing behavior
Data collected through cookies, analytics tools (such as Google Analytics), and similar technologies
This information is used only to optimize website performance and user experience

1.4 Payment Information

We process payments through third-party providers including PayPal.

We receive order amount, transaction ID, and payment status
We do NOT store credit card numbers, CVV codes, or sensitive financial data

2. How We Use Your Information

We use your information only for legitimate business purposes:

To communicate with you about designs, quotes, production, and shipping updates
To process and fulfill your orders and manage delivery
To improve our website, services, and custom design workflow
To send marketing emails only with your explicit consent (you may unsubscribe at any time)
To comply with legal obligations, tax requirements, and anti-fraud procedures

3. Data Storage & Security

3.1 Data Retention

Order, contact, and business records: retained for 3 years after order completion for after-sales support and legal compliance
Website usage data: retained for 1 year, then anonymized
Upon verified request, we will delete your personal data within 7 business days

3.2 Security Measures

Data stored on encrypted servers with limited staff access
Website secured with HTTPS encryption
Secure file transmission for sensitive design materials
Third-party partners (payment, logistics) are required to follow international data protection standards

4. Information Sharing & Disclosure

We share your information only with necessary third parties and under strict controls:

Payment processors (PayPal): to complete transactions
Logistics carriers (DHL, FedEx, etc.): to deliver your order
Design & production partners: only non-personal design files
Legal authorities: only when required by law or to protect our legitimate interests

We do not sell your personal information to third parties for commercial purposes.

5. Your Privacy Rights

You may exercise the following rights by contacting us at info@mgmcrafts.com with verification:

Right to access the personal data we hold about you
Right to correct inaccurate information
Right to request deletion of your data (where legally permitted)
Right to withdraw consent to marketing or analytics
Right to data portability (where applicable)

We respond to all valid requests within 5–7 business days.

6. Cookie Policy

We use cookies and similar technologies to improve website functionality and analyze usage.

You may manage or reject cookies through your browser settings or our cookie consent banner.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Request details of personal information we collect
Request deletion of your personal information
Opt out of the “sale” of personal information (we do not sell personal data)

We will not discriminate against you for exercising these rights.

8. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect information from children.

If such data is discovered, it will be deleted immediately.

9. International Data Transfers

Your information may be transferred to and stored in countries including the United States and China.

We ensure adequate protection for all cross-border data transfers.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be posted on our website at least 30 days in advance.

Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

Email: info@mgmcrafts.com

Website: mgmcrafts.com